Customer Service Specialist 

Job Responsibility

• Responsible for delivering great customer service and communication with the allocated customers
• Monitors the correct implementation of customer contracts, taking measures in collaboration with customers in case of deviation
• Tracks changes in customer order behavior, clarifies deviations in agreed quantities and delivery terms with the customers and works in collaboration with the wider team to minimize potential risks
• Coordinates and monitors the fulfillment of customer orders from their receipt to the shipment of the finished products
• Confirms and coordinates with Production Planning the manufacture of customer orders, setting the necessary priorities
• Supports the Quality Management team in case of customer complaints
• Assists Material Planning department with the creation of an action plan that mitigates the risk of a production line stop and delay in fulfillment of customer orders, in case of supply constraints for raw materials
• Ensures accurate customer data entry in the company’s ERP system and supports with regular analysis and reporting
• Collaborates with internal and external stakeholders to ensure successful planning and execution of new projects and relocation initiatives
• Responsible for customer development and growth
• Monitors the product life cycle and stocks of finished goods, proposing measures to reduce potential obsolete stock

Qualification and skills

• Relevant education and/or experience in the area of commercial trade
• Proven experience in a similar position (preferably in the automotive industry)
• Very good skills with MS Office software products (Excel, Word, Outlook, etc.)
• SAP knowledge will be considered as an advantage
• Fluent English
• Strong communication skills and ability to priorities goals in a dynamic work environment
• Analytical and problem-solving skills, with an orientation towards delivering results
• Team player, showcasing initiative and willingness to learn